Delivery time
We strive to maintain a 3-month period between your order and the shipment of your bike. However, this timeframe is indicative and may be slightly extended depending on our production schedule and supplier lead times, if applicable.
Refer to the process below to learn more about what happens at Glacier Cycles when you place an order.
What happens when you place an order?
You have just placed an order for a Glacier and you are wondering when you will be delivered? We are doing everything we can to ensure that your bike is delivered to you as soon as possible.
This information does not pertain to the order of a G-Project type bike or frame. To view information about the G-Project, click on this link.
Step 1 - stock verification
You have just ordered a standard bike; we are checking if we have a frame in your size in stock. If so, it will go for painting within 7 business days.
Step 2 - production and ordering of specific items
Your frame size is not in stock; our frame makers will integrate it into the production series within 60 days of your order confirmation. Generally, a production series consists of between 8 and 12 frames.
If you have made a custom bike request, it will also be integrated into the series, taking into account any modifications and the ordering of specific parts that this entails for its integration into production.
Step 3 - painting
Our frames are taken to our local painting service provider by us as soon as they are finished and inspected. We pick up the frames directly from our provider after 20 days to bring them to our workshop.
Step 4 - finishing and assembly
The frames still need to undergo the final treatments before they can be ready for delivery to you; they require an additional 7 days of work for finishing, logo painting, quality control, and the installation of accessories.
If you ordered a complete assembly, add 2 days for the full assembly of the components.
Step 5 - shipping or picking up your bike
If you have decided to have your bike delivered; it will be fully packaged and handed over to our carrier of choice (BMV for France) the next day. Subsequently, your delivery code will be sent to you by email to track your package. The delivery times in mainland France are 3 to 5 business days via our carrier. (see delivery times and rates by clicking on this link).
You have chosen to pick up your bike at the workshop; we will send you an email or call you to arrange an appointment so that we can hand over your bike to you. It is best to allow 2 hours so that we can take the time to set you up with your pedals and shoes. (Learn more about picking up at the workshop by clicking on this link)
Step 6 - Ride!
You can now enjoy your Glacier and experience the best adventures with it! If you have any doubts about assembling your bike, you can follow this link.
Have a question about your order or delivery? Feel free to contact us.